{"id":1659,"date":"2019-02-02T11:20:51","date_gmt":"2019-02-02T16:20:51","guid":{"rendered":"http:\/\/clevelandbounce.com\/?page_id=1659"},"modified":"2022-05-18T16:41:06","modified_gmt":"2022-05-18T20:41:06","slug":"faq-policies","status":"publish","type":"page","link":"https:\/\/clevelandbounce.com\/faq-policies\/","title":{"rendered":"FAQ\/Policies"},"content":{"rendered":"
To lock in a date for any item, we require a 1\/3 non-refundable deposit<\/strong> by major credit card. For Deliveries and Video Game Truck rentals, you must call in. The outstanding amounts due are payable upon pickup at our warehouse or delivery to your event. Deposits are non-refundable<\/strong> as our inventory has been reserved specifically for you.<\/span><\/p>\n It is your responsibility to have an indoor option for your event.\u00a0 If you cancel 24 hours in advance of your contracted event based upon projected rain probability of 40% or more according to www.weather.com, OMG will provide a rain check for the amount of your deposit.\u00a0This does not apply to video game trucks, photo booths, premium items, casino rentals, movie screens or entertainers. These items require 7 <\/b>days’ notice<\/b> of cancellation.<\/b> Should you be unable to use this rain check, we can provide a transferable gift certificate which can be donated to the charity of your choice or given as a gift to others.\u00a0\u00a0 All other cancellations must be done at least 72-hours in advance to receive a deposit rain check.\u00a0 Deposits are never refundable and are only eligible for a rain-check under these conditions.<\/span><\/p>\n Inclement Weather<\/strong> \u2013 Inflatables can not be operated in rain or high wind. OMG cannot assume weather related risks.\u00a0 OMG\u2019s desire is that all of our customers have full use and safe enjoyment of their inflatable rental.\u00a0 Unfortunately, once our delivery has arrived at your event, all the costs of providing a clean and sanitized inflatable have been incurred.\u00a0 OMG cannot provide refunds for limited or no use due to weather.\u00a0 Please make your cancellations at least 24 hours prior to your event.<\/span><\/p>\n OMG shall have the sole and unilateral right to cancel deliveries should the weather not be conducive for the set up and safe operation of your inflatable.<\/span><\/p>\n<\/div>\n<\/div>\n Our inflatable deliveries include 6-hours of use. Additional time, overnights, or multiple day rentals can be arranged by your OMG representative. Delivery times change with the seasons (and sunrise\/sunset). See the chart below which applies to our primary delivery areas (within a 20 minute drive of either warehouse). Outlying areas may have earlier pickup times.<\/span><\/p>\n MONTH<\/strong><\/span><\/p>\n<\/td>\n OMG DELIVERIES<\/strong><\/span><\/p>\n Earliest scheduled Set up time<\/strong><\/span><\/p>\n<\/td>\n OMG SCHEDULED PICKUPS<\/strong><\/span><\/p>\n Latest scheduled Pickup<\/strong><\/span><\/p>\n<\/td>\n<\/tr>\n MAY<\/strong><\/span><\/p>\n<\/td>\n 10 am<\/strong><\/span><\/p>\n<\/td>\n 8:30 pm<\/strong><\/span><\/p>\n<\/td>\n<\/tr>\n JUNE<\/strong><\/span><\/p>\n<\/td>\n 10 am<\/strong><\/span><\/p>\n<\/td>\n 8:30 pm<\/strong><\/span><\/p>\n<\/td>\n<\/tr>\n JULY<\/strong><\/span><\/p>\n<\/td>\n 10 am<\/strong><\/span><\/p>\n<\/td>\n 8:30 pm<\/strong><\/span><\/p>\n<\/td>\n<\/tr>\n AUGUST<\/strong><\/span><\/p>\n<\/td>\n 10 am<\/strong><\/span><\/p>\n<\/td>\n 8:00 pm<\/strong><\/span><\/p>\n<\/td>\n<\/tr>\n SEPT.<\/strong><\/span><\/p>\n<\/td>\n 10 am<\/strong><\/span><\/p>\n<\/td>\n 7:30 pm<\/strong><\/span><\/p>\n<\/td>\n<\/tr>\n OCTOBER<\/strong><\/span><\/p>\n<\/td>\n 10 am<\/strong><\/span><\/p>\n<\/td>\n 7:00 pm<\/strong><\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/dd>\n<\/dl>\n We are a warehouse and not a retail outlet. Our staff leaves for deliveries and events. Therefore, our staffing for customer pick ups is limited to set hours on weekends. See the chart below for available pickup times on weekends. During weekdays & off-season, pickup and return times are coordinated with the warehouse manager. Should you have a weekday pickup, we will place the warehouse managers contact info in the note section of your contract and he will coordinate with you.<\/span><\/p>\n MONTH<\/strong><\/span><\/p>\n<\/td>\n CUSTOMER PICKUPS (WEEKENDS ONLY) CUSTOMER RETURNS (WEEKENDS ONLY) MAY<\/strong><\/span><\/p>\n<\/td>\n 8:00 AM \u2013 10:00 AM<\/strong><\/span><\/p>\n<\/td>\n 6:00PM \u2013 8:00PM <\/strong><\/span><\/p>\n<\/td>\n<\/tr>\n JUNE<\/strong><\/span><\/p>\n<\/td>\n 8:00 AM \u2013 10:00 AM<\/strong><\/span><\/p>\n<\/td>\n 6:00PM \u2013 8:00PM<\/strong><\/span><\/p>\n<\/td>\n<\/tr>\n JULY<\/strong><\/span><\/p>\n<\/td>\n 8:00 AM \u2013 10:00 AM<\/strong><\/span><\/p>\n<\/td>\n 6:00PM \u2013 8:00PM<\/strong><\/span><\/p>\n<\/td>\n<\/tr>\n AUGUST<\/strong><\/span><\/p>\n<\/td>\n 8:00 AM \u2013 10:00 AM<\/strong><\/span><\/p>\n<\/td>\n 6:00PM \u2013 8:00PM<\/strong><\/span><\/p>\n<\/td>\n<\/tr>\n SEPT.<\/strong><\/span><\/p>\n<\/td>\n 9:00 AM \u2013 11:00 AM<\/strong><\/span><\/p>\n<\/td>\n 5:00PM – 7:30 PM<\/strong><\/span><\/p>\n<\/td>\n<\/tr>\n OCTOBER<\/strong><\/span><\/p>\n<\/td>\n 9:00 AM \u2013 11:00 AM<\/strong><\/span><\/p>\n<\/td>\n 5:00PM – 7:30 PM<\/strong><\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/dd>\n<\/dl>\n We typically limit inflatable deliveries to 25 miles from either our Willoughby Warehouse, and our gaming theater deliveries to 30 miles from either warehouse. However, larger events and unique situations often enable us to broaden that radius. Our secondary markets listed below (beyond a 25 minute drive) may have certain restrictions or time cut-offs. If you don\u2019t see your event location listed, feel free to call 440.822.3960 and a representative will assist you.<\/span><\/p>\n Primary markets for the Willoughby office<\/strong> are Bainbridge, Beachwood, Bedford, Brecksville, Broadview Heights, Brooklyn, Brookpark, Chagrin Falls, Chesterland, Cleveland, Cleveland Heights, Cuyahoga Heights, Fairview Park, Garfield Heights, Gates Mills, Independence, Lakewood, Lyndhurst, Maple Heights, Mayfield Heights, Lakewood, North Olmsted, Novelty, Parma, Pepper Pike, Richmond Heights, Shaker Heights, South Euclid, South Russell, Willoughby, Willowick, Solon and Eastlake<\/span><\/span><\/p>\n Secondary markets for the Willoughby office<\/strong> include Avon, Avon Lake, Berea, Columbia Station, Hiram, Middleburg Heights, North Olmsted, North Royalton, Rocky River, & Westlake. *In order to keep all scheduled commitments, our latest pickup time in these areas is 7:30pm in June\/July & 7pm at all other times. Special provisions may be made and should be detailed in the comment section of your order<\/em>.<\/span><\/p>\n<\/div>\n<\/div>\n MetroParks no longer permit inflatables in their parks.\u00a0 \u00a0Customers having parties in public parks must acquire their own permit, our damage waiver and additional liability insurance. Park customers must have a 2-hour window where they will be at the park for both the delivery and pickup. All rentals to public parks must be completed no later than 7:00pm between Memorial Day and July 31st.<\/span><\/p>\n There will be a $69 delivery\/set-up\/tear-down charge for each item ordered.\u00a0 These charges include a 25 mile delivery range from either our Willoughby or Akron warehouse. Additional mileage is charged at a rate of $3\/mile, and is only charged one way regardless of the number of inflatables.<\/span><\/p>\n Our gaming theaters are priced to include free delivery within 25 miles of their \u201chome warehouse\u201d.\u00a0 \u00a0Additional mileage is charged at $3\/mile, one-way only.\u00a0 So a 30 mile delivery for a gaming theater would incur a mileage fee of $15.<\/span><\/p>\n<\/div>\n<\/div>\n When available, you can increase your rental period of delivered items at the rate of $10\/hour(excluding premium items) provided the extended time is consistent with OMG\u2019s hours of operation in your area. Later ending times can be attained through overnight rentals. Standard Bouncers are $35 overnight and all other inflatable items have a $50 overnight fee. Discounted pricing for multiple items or days are provided on a customized basis by speaking with an OMG representative at 330.745.4545 or 440.822.3960.<\/span><\/p>\nDelivery Schedule<\/span><\/h1>\n
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Customer Pickup Schedule<\/span><\/h1>\n
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\n<\/strong><\/span><\/p>\n<\/td>\n<\/tr>\n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Where do we Deliver?<\/strong><\/span><\/h1>\n
Do you Deliver to Public Parks?<\/strong><\/span><\/h1>\n
How Much is Delivery?<\/strong><\/span><\/h1>\n
What if I Need Additional Hours or an Extra Day?<\/strong><\/span><\/h1>\n