To lock in a date for any item, we require a 1/3 non-refundable deposit by major credit card. For Deliveries and Video Game Truck rentals, you must call in. The outstanding amounts due are payable upon pickup at our warehouse or delivery to your event. Deposits are non-refundable as our inventory has been reserved specifically for you.

It is your responsibility to have an indoor option for your event.  If you cancel 24 hours in advance of your contracted event based upon projected rain probability of 40% or more according to www.weather.com, OMG will provide a rain check for the amount of your deposit. This does not apply to video game trucks, photo booths, premium items, casino rentals, movie screens or entertainers. These items require 7 days’ notice of cancellation. Should you be unable to use this rain check, we can provide a transferable gift certificate which can be donated to the charity of your choice or given as a gift to others.   All other cancellations must be done at least 72-hours in advance to receive a deposit rain check.  Deposits are never refundable and are only eligible for a rain-check under these conditions.

Inclement Weather – Inflatables can not be operated in rain or high wind. OMG cannot assume weather related risks.  OMG’s desire is that all of our customers have full use and safe enjoyment of their inflatable rental.  Unfortunately, once our delivery has arrived at your event, all the costs of providing a clean and sanitized inflatable have been incurred.  OMG cannot provide refunds for limited or no use due to weather.  Please make your cancellations at least 24 hours prior to your event.

OMG shall have the sole and unilateral right to cancel deliveries should the weather not be conducive for the set up and safe operation of your inflatable.

We typically limit inflatable deliveries to 25 miles from either our Willoughby Warehouse, and our gaming theater deliveries to 30 miles from either warehouse. However, larger events and unique situations often enable us to broaden that radius. Our secondary markets listed below (beyond a 25 minute drive) may have certain restrictions or time cut-offs. If you don’t see your event location listed, feel free to call 440.822.3960 and a representative will assist you.

Primary markets for the Willoughby office are Bainbridge, Beachwood, Bedford, Brecksville, Broadview Heights, Brooklyn, Brookpark, Chagrin Falls, Chesterland, Cleveland, Cleveland Heights, Cuyahoga Heights, Fairview Park, Garfield Heights, Gates Mills, Independence, Lakewood, Lyndhurst, Maple Heights, Mayfield Heights, Lakewood, North Olmsted, Novelty, Parma, Pepper Pike, Richmond Heights, Shaker Heights, South Euclid, South Russell, Willoughby, Willowick, Solon and Eastlake

Secondary markets for the Willoughby office include Avon, Avon Lake, Berea, Columbia Station, Hiram, Middleburg Heights, North Olmsted, North Royalton, Rocky River, & Westlake. *In order to keep all scheduled commitments, our latest pickup time in these areas is 7:30pm in June/July & 7pm at all other times. Special provisions may be made and should be detailed in the comment section of your order.

There will be a $69 delivery/set-up/tear-down charge for each item ordered.  These charges include a 25 mile delivery range from either our Willoughby or Akron warehouse. Additional mileage is charged at a rate of $3/mile, and is only charged one way regardless of the number of inflatables.

Our gaming theaters are priced to include free delivery within 25 miles of their “home warehouse”.   Additional mileage is charged at $3/mile, one-way only.  So a 30 mile delivery for a gaming theater would incur a mileage fee of $15.

Yes! We carry 2 million dollars of liability insurance and all of our inflatables are inspected and licensed.  We take safety very seriously and offer safety courses to all of our employees.

For $35,  we can provide you with additional insurance coverages.  This coverage will add you to our liability insurance as an additional insured and provide you with a damage waiver for incidental damage that may happen during your event.  This coverage is mandatory for all inflatables located in public parks and does not cover misuse, abuse, or negligence.